Never has the phrase 'step into another's shoes' been more practically applied. This powerful NLP exercise of looking at a situation from different perspectives enables you to gain insights into the other person's behaviour, needs and positive intentions.
This tool has multiple applications: conflict resolution, customer service, marketing/new product launches, presentations/meetings and putting forward a new prosposal.
Here's a quick reference guide to change one's communication to get the desired response.
© Now! let’s play
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